Hello,We will be changing Discord over to Live Chat during the next week. We have several reasons for doing this of which i'll list them below; Live Chat is direct with you the client. Discord has become somewhat unmanageable with the amount of requests that staff are getting. We believe that dedicated Live Chat hours and correct management ... Read More »
This is just a short news letter from VILAYER, we like to keep all customers informed about any changes here. REWARD SYSTEM----------------------------------We are pleased to announce that we've released a new Reward System which allows you to build points then convert the points into credits. This system is designed to reward all loyal ... Read More »
Hello,It's come to our attention that PayPal IPN system made several changes over the past couple of months which has caused invoices to NOT be marked as paid as and when customers are paying them.We are fully aware of this issue and are making immediate changes to our system to accommodate the changes within PayPal.This is completely out of our ... Read More »
Hello,We are pleased to announce the release of our new Rewards System for all clients.The Rewards System allows you to gain points based on your activity at VILAYER.For example everytime you pay your invoice BEFORE it's due date this will give you 25 points and 25 Points is worth 0.25 EURO which is the largest points gaining in the industry.You ... Read More »
We are pleased to announce that we've released a completely new structure to our Gaming Servers and Clan Packages.We've also released over 40 new titles to our already vast list of games, as you can imagine this has been quite the task when it comes to managing all the games.We do know of bugs in certain titles such as "Arma 2 DayZ Package", "Life ... Read More »
We are aware of an issue effecting some servers in the Netherlands currently.
We are working on the issue and should have it resolved within the next few hours.
We apologise for any issues this may have caused and will update everyone when the problem is resolved.
We had a major outage today in Australia the issue has now been resolved and we can only apologise for the downtime.
All services will be backup by 3AM GMT.
Please let us know if there is anything further via Support Ticket or Live Chat.
We are excited to announce the all new high performance SSD Cloud.We have had several thousands of requests to release such a product for quite awhile now.One of the main product features is the extreme high performance that customers will get from the raided SSD hardware powering the cloud.The issue in the past with other types of virtualization ... Read More »
We are currently under a high ticket load. During this time please do not open multiple tickets relating to your issue and please refrain from updating your ticket until a support engineer has initially responded. We are working to resolve all issues in the fastest time possible.