When ordering a dedicated server, you have a few options on how you would like to control your dedicated server.
On the order page, you will be asked on what type of control panel you would like with your dedicated server.
The most common control panel is our Vilayer ACP layer.
This panel does not provide access to log into your server's desktop via remote.
There for you will only have access to log into your dedicated server via our ACP panel.
This panel will give you access to the games we have on our network and will allow for you to install the game you wish with a simple click of the mouse.
The servers that are installed using our ACP are support by our technicians and we are happy to assist with any issues you may have with the installation of the server.
However, we can not assist with the support of customizing a server with third party mods.
If you chose not to run your dedicate server through our ACP system, you will have full desktop access to your server.
Unfortunately, you will not have access to the games we offer on our network, and the only support we can offer with dedicated servers without ACP, are issues with the hardware and Operating system of that server.
If you have any further questions and do not see a knowledgebase article that provides you with the information you need, feel free to open a support ticket with us and we will be more than happy to provide you with further information.